Self-Storage Units in Greenville, SC, at 345 Pelham Road

So far I have had a great experience at this location from the front desk to the storage unit!

Excellent facility and excellent employees! Especially Aaron! He is professional and courteous and extremely helpful! I highly recommend this place and ask for ... Read More

Excellent facility and excellent employees! Especially Aaron! He is professional and courteous and extremely helpful! I highly recommend this place and ask for Aaron!

Pelham Road Storage stands as a beacon of reliability and professionalism in the realm of storage solutions, a testament to its commitment to customer satisfact... Read More

Pelham Road Storage stands as a beacon of reliability and professionalism in the realm of storage solutions, a testament to its commitment to customer satisfaction. Among its many virtues, the recent appointment of Ms. Kim as the General Manager has elevated the service experience to unparalleled heights. In this essay, we delve into the exemplary qualities of Pelham Road Storage and the transformative impact of Ms. Kim's leadership. Firstly, Pelham Road Storage has long been esteemed for its dedication to providing secure and convenient storage facilities. Nestled within a thriving community, it caters to a diverse array of storage needs, ranging from household items to business inventories. The facilities boast state-of-the-art security measures, ensuring the safety and peace of mind of its patrons. Moreover, its strategic location and accessibility make it a preferred choice among residents and businesses alike. The cornerstone of Pelham Road Storage's success, however, lies in its unwavering commitment to customer service. It is here that Ms. Kim's presence has truly made a difference. With her extensive experience and innate ability to empathize with customers' needs, she has redefined the standard of excellence within the organization. From the moment patrons set foot in the facility, Ms. Kim exudes warmth and professionalism, instilling confidence and trust in their minds. One of the hallmarks of Ms. Kim's leadership is her proactive approach to problem-solving. As attested by numerous satisfied customers, she goes above and beyond to address any issues or concerns promptly and effectively. Whether it's resolving billing discrepancies, providing guidance on storage options, or offering assistance during the moving process, Ms. Kim's dedication knows no bounds. Her willingness to listen attentively and devise personalized solutions underscores her genuine commitment to customer satisfaction. Furthermore, Ms. Kim's exceptional leadership extends beyond individual interactions to the overall culture of Pelham Road Storage. Under her stewardship, the team has been imbued with a sense of purpose and camaraderie, fostering a collaborative environment where everyone is empowered to excel. Her emphasis on continuous improvement and open communication has spurred innovation and efficiency, ensuring that Pelham Road Storage remains at the forefront of the industry. In conclusion, Pelham Road Storage stands as a shining example of excellence in storage solutions, thanks in no small part to the remarkable leadership of Ms. Kim. Through her unwavering dedication and exemplary service, she has elevated the customer experience to new heights, leaving an indelible mark on all who have had the pleasure of interacting with her. As we look to the future, one thing is certain: Pelham Road Storage will continue to thrive under the guidance of Ms. Kim, setting the standard for excellence in the industry.

Excellent customer service and rates. This is a clean new storage facility and I highly recommend if you have storage needs.Tracy was super helpful and showed m... Read More

Excellent customer service and rates. This is a clean new storage facility and I highly recommend if you have storage needs.Tracy was super helpful and showed me a couple different units.

The facility is extremely clean, safe and the staff is great! They are very helpful and accommodating to what we were looking for. Would highly recommend

Both the ladies were super helpful on checking us into and returning the uhaul we reserved! Would definitely use them again in the future!

They are always there to help they make sure your storage is safe and they always call or text u if something is wrong i really appreciate their helpfulness t... Read More

They are always there to help they make sure your storage is safe and they always call or text u if something is wrong i really appreciate their helpfulness these ladies are awesome ?

The lady that assigned me my unit was great. Loved her personality and her customer service. If I ever come back, I would request her personally. She gave out g... Read More

The lady that assigned me my unit was great. Loved her personality and her customer service. If I ever come back, I would request her personally. She gave out great motivation, and she told me to keep my head up that things were fall in order for me.

This is the best self storage facility I have seen. Good prices, clean and you feel that your stored items are safe.

This storage place is great!! I signed up initially over the phone, when I got there the elevator was temporarily down. Well I'm disabled so going up the stairs... Read More

This storage place is great!! I signed up initially over the phone, when I got there the elevator was temporarily down. Well I'm disabled so going up the stairs is definitely a task. I spoke with Braylin in the front office and he got us moved to a downstairs unit. He definitely was analyzing help!! He always had such a positive attitude!!! I definitely recommend this for your storage needs!!!

They have the best level of care for their customers of any storage facility I have ever dealt with. I will NEVER use any other facilities. They take ownership ... Read More

They have the best level of care for their customers of any storage facility I have ever dealt with. I will NEVER use any other facilities. They take ownership of any issues that arise and they address them quickly and to the best of their ability. They truly care about the long-term customer relationships and not just about attracting new customers. When you need them, they're are there. This company is built out of people who are only concerned with helping people. They don't just hide behind policies. Would recommend 1000% Thank you! Ashley Hasting And Tara Fleeman

I have had a unit here for several years. The staff has always been courteous and respectful. The facility is always immaculate, and I always feel safe coming t... Read More

I have had a unit here for several years. The staff has always been courteous and respectful. The facility is always immaculate, and I always feel safe coming to my unit. Carolina McGraw is incredibly helpful, and friendly, has gone above and beyond to ensure I am happy doing business with them. Thank you Carolina! You are appreciated! ?

This facility and the staff is awesome. I like how clean and accessible the building is. The reminder text and emails are a plus for when payments are due. I ev... Read More

This facility and the staff is awesome. I like how clean and accessible the building is. The reminder text and emails are a plus for when payments are due. I even fell behind in my monthly payments and they were so gracious and kind to help me to eliminate that. If I ever need a storage unit again, I'd definitely come back here. Awesome service!

Kenda is amazing! She is so knowledgeable and helpful. She is definitely a plus for this storage facility. She answered all my questions and was so helpful i... Read More

Kenda is amazing! She is so knowledgeable and helpful. She is definitely a plus for this storage facility. She answered all my questions and was so helpful in helping me select the right size unit for my storage needs.

Great experience working with Kenda. She was so helpful and very knowledgeable. I really appreciate the extra time she took to make my moving experience easie... Read More

Great experience working with Kenda. She was so helpful and very knowledgeable. I really appreciate the extra time she took to make my moving experience easier. (First time moving out of state)

Kenda is so amazing. She is really nice, helpful and represents the company very well. The property is very well kept and clean. I highly recommend you guys che... Read More

Kenda is so amazing. She is really nice, helpful and represents the company very well. The property is very well kept and clean. I highly recommend you guys check out Pelham Self Storage for your storage needs.

Rented for years with them with no issues. Suddenly they say they are allowed to randomly raise rates every month. They claim to have mailed the information. A... Read More

Rented for years with them with no issues. Suddenly they say they are allowed to randomly raise rates every month. They claim to have mailed the information. Apparently, my address was never updated properly, although I personally asked them to a year ago. Never received any notices, until after auto draft was processed. Will be taking my business elsewhere.

Still dealing with bs from this company. Had to get my items in pieces due to them putting a red lock on my unit and leaving early last Friday while I had a U-H... Read More

Still dealing with bs from this company. Had to get my items in pieces due to them putting a red lock on my unit and leaving early last Friday while I had a U-Haul and movers. Went back Saturday and they were closed even though customer service said they had no notes of them being closed. Finally was able to get the Lock removed Monday to start getting my stuff, which I had to do piece by piece due to having to move in our personal vehicles and the money we already wasted. I received a email at 4:30 pm today saying I had 24 hours to remove the rest of my items and remove my lock or my lock would be cut and I would be charged a lock fee. I go to get the rest of my items today at 7pm and my access code has been suspended. How tf am I supposed to get my stuff if you suspended my code??? I called several times last week to get a manager to call me back and I still haven’t heard from one yet. Not to mention I’m missing 2 bar stools and a tv smh

The worst place ever, if I could give 0 stars I would. Been trying to get my property the last 2 days bd have been given the run around by Ms Tiffany and her un... Read More

The worst place ever, if I could give 0 stars I would. Been trying to get my property the last 2 days bd have been given the run around by Ms Tiffany and her unprofessional management. My unit is literally paid and she went out on a red lock to keep us from being able to get our items. Got me feeling like some stuff is missing the way she’s trying to keep us from getting into our unit. Not to mention I’ve been sitting here a hour and nobody is here. You can’t get a manager on the the phone and customer service doesn’t help either. I will never rent from this place again and I highly recommend that nobody else does either

Do not schedule a U-Haul pickup at this place. They were not here on the day of my pickup and calls to their number went unanswered. Had to cancel reservation a... Read More

Do not schedule a U-Haul pickup at this place. They were not here on the day of my pickup and calls to their number went unanswered. Had to cancel reservation and get it elsewhere. Very bad communication. Avoid.

The manager is useless. Maybe someone in cooperate office will figure out why you are not at capacity. She doesn't have a clue on customer service. Your cooper... Read More

The manager is useless. Maybe someone in cooperate office will figure out why you are not at capacity. She doesn't have a clue on customer service. Your cooperate office is not any better, 3 months and waiting on a return phone call. In less than 6 months, you have gone up on my rent twice. From $104 to $125 and now next month $148. If your manager was to do her job, you wouldn't need to bleed the tenants you have. Eron is the best one there. There no star is not a reflection of him. Your scale does not go low enough for your manager..

Beware After repeated ongoing issues for MONTHS now, I decided to complain. However, due to the response from management, I’m escalating. Take a look at the ... Read More

Beware After repeated ongoing issues for MONTHS now, I decided to complain. However, due to the response from management, I’m escalating. Take a look at the newest Google reviews of this company to see a new trend and pattern. Again, for MONTHS now the elevators break down consistently. Some of the time there is one working, but most of the time they’re both out. We’ve had to leave and come back because we are a top floor unit and unable to carry heavy furniture up steps. I get elevator problems every now and then, but this is a consistent multiple month ordeal at this point. I then decided to complain about the doors to the complex. They’ve been broken for over 30 days, remain wide open at times, and do not have the ability to lock, putting everyone’s items in danger as someone could easily sneak in that doesn’t have a code. Lastly, I spoke with both Regional and Property Manager who advised they are aware of the ongoing issues but have been waiting for the owners to approve the cost. Are you kidding? We pay our monthly rent yet the necessary repairs cannot be made in a timely manner due to cost? Anyways, due to the response from management, I have filed a complaint with the Department of Consumer Affairs as well as a complaint with BBB so they can both investigate. I do not recommend this business.

I moved out on 31 January. They took an automatic payment on the first after I already told them I left she told me 5 to 7 business days to get my money back a... Read More

I moved out on 31 January. They took an automatic payment on the first after I already told them I left she told me 5 to 7 business days to get my money back and I said fine and now they’re giving me the runaround saying it could be up to 30 days and they won’t give me the district managers number nothing do not rent from these people They’re gonna steal your property and steal your money!!! I’ll be up there with law enforcement after the first because I don’t even live in that state anymore

Elevators are always down and workers refuse to do anything about it. There are 3 elevators that I am aware of- only 1 has been in working condition for months.... Read More

Elevators are always down and workers refuse to do anything about it. There are 3 elevators that I am aware of- only 1 has been in working condition for months. Today, I went to put some things in storage- elevators were down. There was a family moving out of the storage unit with a rental truck and had to carry everything up and down stairs. They informed me the elevators were down and that the staff said there was nothing they could do and wouldn't compensate them for their inconvenience. If you have ample amounts of time on your hands and love a good stair workout lifting heavy things in a hot, "climate controlled" environment than Look no further- this is the place for you! ... to respond to your answer- we have already tried to reach out directly and the staff would not adjust our monthly bill even though we couldn't get the things we needed from our unit.

This storage place is great!! I signed up initially over the phone, when I got there the elevator was temporarily down. Well I'm disabled so going up the stairs... Read More

This storage place is great!! I signed up initially over the phone, when I got there the elevator was temporarily down. Well I'm disabled so going up the stairs is definitely a task. I spoke with Braylin in the front office and he got us moved to a downstairs unit. He definitely was analyzing help!! He always had such a positive attitude!!! I definitely recommend this for your storage needs!!! UPDATE THE MANAGEMENT THERE NOW IS HORRIBLE. THEY ALWAYS HAVE A ATTITUDE AND always use excuses as to why everything is always broken. And do not compensate foe the inconvenience of doors being broken for over a month. The management is very rude. I will be moving my stuff asap. This storage building has gone down since the last management left .!!!!

In August of 2022, I needed a storage unit to use for work related materials and samples. I purposefully selected a unit on the second floor (no 1st floor units... Read More

In August of 2022, I needed a storage unit to use for work related materials and samples. I purposefully selected a unit on the second floor (no 1st floor units were available) right next to the elevator, because of multiple heavy boxes and packages that I would need to insert and take from my unit. Since I moved my belongings into my unit, the elevator next to my unit has worked for about 1 full month. There is a note on the elevator stating that it is out of order and to use the elevator at the back of the building (the furthest possible walk away from my unit). This elevator has been out of commission for over 10 months. Since then, my rent has increased $10 per month, and the few trash cans that were located around the facility are now gone with notes taped to the walls threatening fines for leaving any trash whatsoever. I would not recommend Pelham Road Self Storage to anyone. Please go somewhere else if you want to be fully satisfied. I will be out and on to a better, cleaner, more functioning storage location by the end of November.