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Frequently Asked Questions

If you have questions about renting a storage unit or storing certain items, the tips below cover everything from how to efficiently plan the layout of your stored items to properly caring for specific items while they are in storage. If you have a question that is not answered below, a facility employee will be happy to work with you as long as you need!

1. What kind of storage unit do I need?
Whether you need an indoor, climate-controlled space or an outdoor unit will depend on what you plan to store. Check out questions 1 through 11 on this page for clarification.

2. Should I rent climate control or non-climate control?
Climate-controlled units are either heated or cooled so that their temperature and humidity can be regulated and maintained. We recommend using these kinds of spaces to store items such as furniture, boxes, clothing, documents, and any other items that are sensitive to heat and moisture.

Units without climate control can be compared to a fluctuating garage temperature. These units are not regulated for temperature or humidity, so these factors can fluctuate based on the seasonal weather outside. These rentals are great for cars, boats, machinery, and motorcycles.

3. What is the difference between an indoor and outdoor unit?
Indoor and outdoor units refer to the location of the door that provides access your unit. An Indoor unit has an interior door entry located inside a building. This building may provide climate control unit or it may not. Outdoor units offer exterior access to your belongings, which, again, may be climate controlled or non climate controlled. Outdoor units are also referred to as drive-up accessible (or aisle) units.

4. What is a drive-up unit?
Drive-up units are outside storage units that you can drive up to and store your belongings, making unloading and loading most convenient.

5. What is a roll-up door?
Roll-up doors work similarly to a garage door. They have a sliding latch or lock that, when released, allows the door to roll up overhead.

6. What is a locker unit?
Locker units are our smallest units available. They are best for storing small items or boxes for light decluttering.

7. What is lift access?
Lift access is elevator access that is provided at most of our multi-level facilities.

8. What size unit do I need?
Please use this interactive unit size guide that is available to help you gauge what unit size you need.

9. Can I pay my bill online?
Yes, you can pay a bill by referring to the home page and clicking "Make a Payment" in the top right corner. We also offer an auto pay program to "set and forget" your monthly payment for your convenience!

10. What are my lease terms?
ASM managed properties offer month-to-month, ongoing leases that offer you flexibility with your storing plans.

11. What moving supplies will I need?
In most cases you will need: boxes, packing tape, markers, and wrapping material such as newspaper or bubble wrap. Most of the ASM managed properties offer these items conveniently in the property's rental office. Contact your property manager for pricing and availability.

12. Are my items covered under insurance?
Yes. Check your facility to see their insurance options.

13. Will my items be secure?
We take every effort to protect your items. Check out our individual property pages for details.

14. What access is available?
Every facility has its own access hours. Please check your facility's access hours on their property page.

15. What pest control efforts are done?
Every property is serviced by dedicated pest control experts. Speak to your property manager for more details